These Terms of Service (“Terms”) are an agreement between you and Supono Holdings, United Arab Emirates (“we”, “us”), for the Avela mobile app and this website (“Avela”). By creating an account or using Avela you accept these Terms, our Community Guidelines and our Privacy Policy. If you don’t agree, don’t use Avela.
[TODO legal: if a binding arbitration clause is adopted for some regions, add a prominent notice here pointing to section 15.]
1. Who can use Avela
- You must be at least 18 years old. We check your birthdate at sign-up; an account with an under-18 birthdate can’t be used, and the birthdate can’t be changed later.
- You must be able to form a binding contract, and not be barred from using Avela by law or by sanctions.
- You may not use Avela if we have previously removed you. [TODO legal: decide whether to exclude people convicted of violent or sexual offences, and how that is stated.]
- Avela is for personal use only, not for business, promotion or recruiting.
2. Your account
- You sign in with your phone number, email, Apple or Google. Keep access to that sign-in method secure; you are responsible for activity on your account.
- Keep one account, use your own name, real age and recent photos of yourself, and don’t let anyone else use it.
- Tell us if you think someone else has accessed your account.
3. Rules for using Avela
You agree to follow the Community Guidelines and the law. In particular, you will not:
- pretend to be someone else, misstate your age, or create fake or duplicate accounts;
- harass, threaten, bully, stalk or intimidate anyone, or post hate speech;
- send sexual content nobody asked for, or post nudity or sexual content on a profile;
- post anything involving minors in a sexual way, or anything illegal;
- ask for money, promote a business, sell anything, or run scams;
- share other people’s photos, messages or personal details without their permission;
- scrape, copy, reverse engineer or interfere with Avela, use bots or automation, or get around limits, blocks or security features;
- make false or abusive reports.
4. Your content
You keep ownership of the photos, text and messages you post (“your content”), and you are responsible for it. You confirm you have the right to post it.
You give us a worldwide, non-exclusive, royalty-free licence to host, store, copy, resize, re-encode, display and distribute your content as needed to run, protect and improve Avela, including showing your profile to other members and screening photos. The licence ends when your content is deleted, except for copies we keep as described in the Privacy Policy (for example, evidence attached to a report) and content you shared with other members, such as messages. [TODO legal: confirm scope; no rights to use content in advertising or AI training are taken today]
Content of other members belongs to them. Don’t copy or share it outside Avela without their permission.
5. Our rights and your licence to use Avela
Avela, its name, design, software and content we create belong to us or our licensors. We give you a personal, limited, non-transferable, revocable licence to use the app for its intended purpose while these Terms apply.
6. Safety: please read
- We don’t run criminal background checks or verify the identity or age of members. Photo verification only confirms that someone’s selfies matched their profile photos.
- You are responsible for your interactions with other members, online and in person. Read our Safety center before meeting anyone.
- We review reports and can act on accounts, but we can’t guarantee the conduct of any member.
7. Moderation and enforcement
- Photos are screened automatically for nudity, violence, disturbing content and hate symbols, and may be rejected. We tell you why.
- Reports are reviewed by people. If we find a breach of these Terms or the Community Guidelines, including conduct off Avela that puts members at risk, we may remove content, limit features, or suspend or close your account, with or without notice.
- If your account is suspended or closed, your profile leaves Discover and your matches close. Paid features are not refunded except where the law requires.
- [TODO legal + engineering: a way to appeal decisions, and statements of reasons for EU users under the Digital Services Act; the app has no appeal flow yet]
8. Memberships, Super Likes and Boosts
- Through the stores. You buy through the Apple App Store or Google Play, under their terms, and payment is charged to that store account when you confirm. Prices are shown in the app before you buy and may differ by country.
- Auto-renewal. A membership renews automatically for the same length (weekly or yearly) until you cancel it in your App Store or Google Play subscription settings. Deleting your Avela account or the app doesn’t cancel it.
- When a membership ends, its features turn off, including Incognito and Passport.
- Price changes. We may change prices; the stores tell you before a change applies to a renewal, as their rules require.
- Super Likes and Boosts are digital items for use in Avela. They have no cash value, can’t be transferred or exchanged, and are used up when you use them. A Boost lasts 30 minutes.
- Refunds. Apple and Google handle refunds under their policies; ask the store you paid in. Except where the law says otherwise, purchases are non-refundable once delivered. [TODO legal: EU/UK 14-day withdrawal right and waiver wording for digital content; US state cancellation rules]
- Restore purchases in the app if you change phones.
9. Deleting your account, and termination
You can delete your account at any time in Settings, then Account & data, then Delete account. Deletion is immediate and can’t be undone. We may suspend or close your account under section 7. Sections 4 (licence for retained copies), 6, 10 to 16 survive.
10. Other services
Avela relies on services from others, such as Apple, Google and Amazon Web Services. Their terms apply to your use of them, and we aren’t responsible for them.
11. Disclaimers
To the extent the law allows, Avela is provided “as is” and “as available”. We don’t promise that you will find a match, that Avela will always be available or error-free, or that information members give is accurate. Astrology mode and compatibility hints are for entertainment only.
12. Limitation of liability
To the extent the law allows, we are not liable for indirect, incidental, special or consequential losses, or for the conduct of any member, and our total liability to you is limited to [TODO legal: cap, e.g. the amount you paid us in the 12 months before the claim]. Nothing in these Terms limits liability that can’t be limited by law, or your rights as a consumer.
13. Indemnity
To the extent the law allows, you agree to cover our reasonable losses arising from your breach of these Terms or your conduct towards other members. [TODO legal: confirm for consumer markets]
14. Complaints
If you have a complaint, contact us first at [TODO: support email]; most issues can be solved quickly. EU users can also use any out-of-court dispute settlement body certified under the Digital Services Act for moderation decisions. [TODO legal]
15. Governing law and courts
[TODO legal: governing law (e.g. UAE onshore law, or DIFC/ADGM), courts or arbitration, any class-action waiver for US users, and the consumer protections that override these choices in the EU/UK and elsewhere]
16. Changes and general terms
We may update these Terms. For material changes we will tell you in the app or by email before they take effect; if you keep using Avela after that, the new Terms apply. If part of these Terms can’t be enforced, the rest stays in force. You may not transfer your account or these Terms; we may transfer them as part of a business change. These Terms, the Community Guidelines and the Privacy Policy are the whole agreement between us about Avela.
17. Contact
Supono Holdings, [TODO: registered address]. Email: [TODO: support email]. Or see Contact and support.